Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to share your experience with a site we cover? The team behind artstate.com.au welcomes all genuine enquiries from Australian players and readers.
How to Reach Us
The quickest way to get a response is email. Send your message to [email protected] and we aim to reply within 48 business hours. We're based in Australia, so replies generally land during AEST/AEDT business hours.
Please include as much detail as you can — a vague subject line slows things down. If your message relates to a specific casino or review page, name it so we can look into it straight away.
What We Can Help With
- Review accuracy: If you believe information on one of our casino comparisons is outdated or incorrect, let us know. We review and update our content regularly, and reader tips help us keep pace with changes.
- Bonus terms and conditions: Promotional offers change frequently. If a welcome bonus, wagering requirement or free spins deal no longer matches what's shown on our site, please flag it.
- Payment and withdrawal questions: We cover AUD-friendly payment methods, processing times and withdrawal limits across the casinos we review. If something doesn't match your experience, we want to hear about it.
- Editorial enquiries: Journalists, researchers or affiliate partners with a legitimate reason to reach our editorial team are welcome to write in. Please note we do not accept guest posts or paid editorial placements.
- General feedback: Suggestions for new review criteria, additional casino comparisons or site features are always considered.
What We're Not Able to Do
We are an independent comparison and review site, not a casino operator. We cannot access your casino account, resolve deposit or withdrawal disputes on your behalf, or intervene with a casino's support team. For account-specific issues, contact the casino's customer support directly.
If you are experiencing difficulties with gambling and need support, please visit our responsible gambling page for information on Australian support services, self-exclusion tools and spending limits.
About Our Editorial Team
Our reviews are researched and written by Darcy Lonergan and the artstate.com.au editorial team. We cover offshore online casinos available to Australian players, with a focus on licensing, game variety, bonuses, payment options and mobile compatibility. You can read more about our approach and evaluation criteria on our About Us page.
We publish our reviews independently. Commission arrangements with casino operators do not influence our rankings or editorial assessments — a casino cannot buy a higher position. Our Terms and Conditions set out the basis on which we operate and the limits of our liability.
Response Times
| Type of Enquiry | Expected Response Time |
|---|---|
| Review accuracy or correction request | Within 48 hours |
| Bonus or promotion query | Within 48 hours |
| Editorial or media enquiry | Within 3–5 business days |
| General feedback | Within 5 business days |
A Note on Responsible Gambling
All content on artstate.com.au is intended for adults aged 18 and over. The casinos we cover are offshore operators, and Australian players should be aware of the legal framework that applies to online gambling in Australia before signing up. If gambling is affecting you or someone you know, free, confidential support is available through services such as Gambling Help Online. Visit our responsible gambling resources for details.